How can I get a blitzCard?
You can purchase a blitzCard starter pack at any of our blitzmegaplex locations. Look for signs that say: "Top-Up Your blitzCard Here!" or go to the blitzInfo desk. A starter pack normally costs a total of Rp. 100,000. From that amount, Rp. 10,000 is the administrative fee, and the rest (Rp. 90,000) is your Card Balance. Your Online Balance at the time of purchase is Rp. 0.

Can I use the card immediately?
Important: As soon as you receive the card, please head over to the nearest blitzCard machine and register your blitzCard. Registration activates your Online Balance, which is necessary for buying tickets online. (Card Balance is immediately activated upon purchase of the starter pack). Registration is also important because it protects you in case of lost cards.

What's the difference between Card Balance and Online Balance? Can't you just combine them?
Currently, we cannot combine the two. Online Balance is used for online transactions, ie. buying tickets and snacks via our website, Facebook, YM, and other online channels. Card Balance is used for buying tickets and snacks at a blitz location, including at the blitzTicketMachine/blitzCardMachine. You can transfer your Online Balance to Card Balance and vice versa by using the 'Transfer' option at the blitzCardMachine.

How do I top up my Card Balance and Online Balance?
You can top-up your Card Balance directly at the blitzmegaplex top-up counter. To top-up your Online Balance, you can either transfer your Card Balance into your Online Balance using the blitzCardMachine, or top-up directly via one of our bank partners. Step-by-step instructions can be found here.
Important: Because data is written onto your card by means of a card reader, topping-up your blitzCard via one of our bank partners will not immediately update the active period data for your card. The dates will be updated only once your blitzCard comes in contact with a card reader.

What's the difference between Active Period vs. Grace Period?
During 'active period', your card can be used as normal. During 'grace period', the card is inactive but can still be re-activated by doing a minimum top-up. Active period is 1 year from your last top-up, and grace period is 5 years from your last top-up. In other words, as long as you don't completely abandon your card for 6 years in a row, your balance should be safe.

Where can I use my blitzCard?
blitzCard can be used to buy tickets and snacks at all blitzmegaplex locations. Once you register, you can also use it to buy tickets and snacks online. To use other facilities such as blitzKaraoke, blitzIcon and others, please confirm first with the crew at the respective location.

How do I use my blitzCard to buy tickets or snacks online?
Step-by-step instructions on buying tickets online can be found here.

I'm having problems buying online/topping up my online balance! What's wrong?
First, please confirm that you have registered your card at the blitzCardMachine after 1 November 2010. Also, check to make sure that your card is still active. If you continue to experience problems, please call the phone number located at the back of your blitzCard.

I lost my blitzCard! What do I do?
As long as you have registered your blitzCard at a blitzCardMachine as informed above, you can get a replacement card complete with your balance and points. First step is to report the loss of your card by calling (021) 235 80 200. This will allow the crew to freeze your card to prevent it from being used by someone else (in case of stolen cards). After that, you need to come in to one of the blitzmegaplex locations to fill out a report form ('FLP') and to request a new card. Your existing balance and points will be transferred to the new card. The process takes 1-2 weeks. Please note: Your transaction history will not be transferred over to your new card. Also, once you got your replacement card, you will need to register it at the blitzCardMachine again, like you did with the original card.

I lost/forgot my blitzCard PIN, what do I do?
You can get a new PIN by filling out a request form ('FLP') at any blitzmegaplex locations. The process of getting your new PIN will require about 2 weeks' time. During that time, your card is still active and can be used for any transaction that does not require a PIN (ie., buying tickets/snacks at counter, blitzTicketMachine, etc).

How do I check the balance on my blitzCard?
There are several ways of checking your blitzCard balance: You can check balance directly at the counter at blitz, or via the 'Check Balance' option at the blitzCardMachine. You can also call the number at the back of your blitzCard to get your balance via phone. Specifically for online balance, you can check at the blitzmegaplex website. (PIN required).

Do I need my Purchase ID and passkey? I didn't have time to write them down!
It's good to have your Purchase ID and passkey in case of problems, but you don't really need it. To collect your tickets, simply bring your card to a blitzCardMachine, put the card on the card reader, and choose 'Collect Tickets and Snacks' from the menu. Please note: If you don't have the card with you, then you do need to have the Purchase ID and passkey.

I bought snacks online, now what do I do?
First, get your collection receipt from the blitzCardMachine (the same way that you get your tickets). Then bring the receipt to the clearly marked 'Pick-Up Counter'.

Do I have to collect the snacks on the "pick-up date" listed?
Yes, and you also have to collect at the blitzmegaplex location specified.

How do I check the amount of point rewards I've accumulated?
You can check at any blitzmegaplex location (counter), or via the 'Point Reward' menu at the blitzCardMachine.

How do I exchange the points with prizes?
You can redeem your point rewards at the blitzCardMachine. You can also redeem by paying for your tickets using points at a blitzTicketMachine.

What are the prizes that I can get with my points?
The prizes vary by location. Check info for specific locations at the blitzCardMachine, or via the blitzmegaplex web site.